Auto Charge

I was charged for a subscription I don’t remember signing up for.

Every purchase includes an optional trial subscription to our PureCut Collective, which is activated should you keep it a part of your order. After the 30-day trial, the subscription renews monthly at $29.99.

Please note that we do not offer refunds for active billing cycles. However, we can cancel your PureCut Collective membership to prevent any future charges. You will continue to have access to all member benefits through the end of the current billing period.

For further assistance, please contact our 24/7 email support team at support@purecut.co and include the following:

• Order Number
• Email address used for the purchase

You can also reach us by phone at our toll-free hotline:
📞 +1 (855) 533-0185

Customer Support Hotline Hours:

We're here to assist you during the following hours:

• USA (PST): Monday to Friday, 11:00 AM – 7:00 PM
• Australia (AEST): Monday to Friday, 4:00 AM – 12:00 PM

We’re here to help and will get back to you as soon as possible!