Damaged / Faulty Item

My Product Arrived Damaged or Faulty
 

We’re very sorry to hear that your product arrived damaged or faulty — this should never have happened. To make it right, we will be reshipping a replacement order for you as soon as possible.

Please email our 24/7 email support team at support@purecut.co with the following details:

• Order Number
• A photo of the damaged or faulty product
• Email address used for the purchase
• A copy or photo of your purchase receipt (if available)
• Your updated or correct shipping address (if different from the original)

You can also reach us by phone at our toll-free hotline:

📞 +1 (855) 533-0185

Customer Support Hotline Hours:
We're here to assist you during the following hours:

• USA (PST): Monday to Friday, 11:00 AM – 7:00 PM
• Australia (AEST): Monday to Friday, 4:00 AM – 12:00 PM

Thank you for your understanding — we’re committed to resolving this quickly for you.