Wrong Delivery Address

My Product Was Shipped to the Wrong Address! What Should I Do?

We’re sorry to hear that! To assist you quickly, please confirm the shipping address you provided at checkout by emailing our 24/7 email support team at support@purecut.co with the following details:
 

• The address you expected the order to be delivered to
• Your updated or correct shipping address (if applicable)
• Order Number
• Email address used for the purchase
• Contact phone number

We will cross-check this information against our records and work to resolve the issue as soon as possible.
 

You can also reach us by phone at our toll-free hotline:

📞 +1 (855) 533-0185
 

Customer Support Hotline Hours:
We're here to assist you during the following hours:

USA (PST): Monday to Friday, 11:00 AM – 7:00 PM
Australia (AEST): Monday to Friday, 4:00 AM – 12:00 PM

We’re here to assist you and will respond promptly.