Shipping Status Says Package Exception

My Tracking Shows “Package Exception” — What Does That Mean?

We understand how frustrating shipping delays can be — thank you for your patience.

A "Package Exception" typically means there was an issue during transit, such as a delivery attempt failure, customs delay, or an address issue.

To help us resolve this quickly, please email our 24/7 email support team at support@purecut.co with:

• Your verified shipping address
• An alternate address (if available), in case a reroute is necessary
• Your Order Number and the email used for the purchase

We’ll work with our carrier to get your order back on track as soon as possible.

You can also reach us by phone at our toll-free hotline:

📞 +1 (855) 533-0185

Customer Support Hotline Hours:
We're here to assist you during the following hours:

USA (PST): Monday to Friday, 11:00 AM – 7:00 PM
Australia (AEST): Monday to Friday, 4:00 AM – 12:00 PM

We’re here to assist and will update you every step of the way.