$15 Warranty Add-On — What It Covers

What is the Lifetime Warranty add-on?

The optional $15 Lifetime Warranty add-on provides an easy replacement path if your product fails under normal personal use. It does not cover loss, theft, or damage from misuse/abuse.

How to use it

1. Contact support@purecut.co with your Order Number and photos/videos.
2. Our team will verify eligibility and arrange the replacement process.

You can also reach us by phone at our toll-free hotline:

📞 +1 (855) 533-0185

Customer Support Hotline Hours:
USA (PST): Monday to Friday, 11:00 AM – 7:00 PM
Australia (AEST): Monday to Friday, 4:00 AM – 12:00 PM