Lifetime Warranty — How to File a Claim

Need a replacement under warranty?

We stand behind our products. If you believe your item is defective under normal personal use, follow these steps:

1. Email support@purecut.co with subject “Warranty Claim”.
2. Include your Order Number, a description of the issue, and clear photos/videos of the problem.
3. Provide your current shipping address.

Our team reviews claims within 3 business days and will confirm next steps, including replacement if approved.

You can also reach us by phone at our toll-free hotline:

📞 +1 (855) 533-0185

Customer Support Hotline Hours:
USA (PST): Monday to Friday, 11:00 AM – 7:00 PM
Australia (AEST): Monday to Friday, 4:00 AM – 12:00 PM